Last updated: 9 October 2026 · Effective: 20 October 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Gold Evolution Pte Ltd (UEN 202443296N) ("Gold Evolution", "we", "our", or "us") governing your access to and use of the Gold Evolution digital gold savings platform, including any associated mobile application, web application, and related services (collectively, the "Platform").
By registering for an account, completing the KYC verification process, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Platform.
These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal data.
Gold Evolution Pte Ltd is a company incorporated in Singapore (UEN 202443296N). We are registered as a Regulated Dealer of precious metals under the Precious Stones and Precious Metals (Prevention of Money Laundering, Terrorism Financing and Proliferation Financing) Act 2019 (“PSPM Act”). This registration is for the prevention of money laundering, terrorism financing and proliferation financing only. The Ministry of Law does not audit, supervise, certify, approve or endorse Gold Evolution, and this registration must not be taken as any such endorsement. You may verify our registration on the MinLaw Registry of Regulated Dealers.
We operate a digital gold savings platform that enables eligible customers and agents to:
Gold Evolution is not a bank, financial institution, or capital markets services licence holder under the Securities and Futures Act 2001. We do not provide financial advice, portfolio management, or any regulated financial service other than the regulated dealing of precious metals under the PSPM Act.
To register for and use the Platform, you must meet all of the following eligibility requirements at all times:
Gold Evolution reserves the right to verify your eligibility at any time, and to refuse access to, suspend or terminate the account of any user who does not meet or ceases to meet these eligibility requirements.
To create a Gold Evolution account, you must provide accurate, current, and complete information as requested during the registration process, including your full legal name, email address, and mobile number. You agree to promptly update your account information if any details change. Providing false or misleading information is a serious breach of these Terms and may constitute a criminal offence under applicable Singapore law.
As a Regulated Dealer under the PSPM Act, we are legally required to conduct Customer Due Diligence (CDD) before permitting you to transact on the Platform. KYC verification is conducted by our authorised agents, who will:
We collect your NRIC/FIN for identity verification purposes. Your NRIC/FIN is hashed using SHA-256 and we retain only the last 4 digits in plain text. This is necessary to comply with applicable regulations and to prevent fraud.
Each individual may hold only one account. Creating multiple accounts is strictly prohibited and will result in immediate suspension of all associated accounts.
You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify us immediately at hello@goldevolutionsg.com if you suspect any unauthorised access to your account or any security breach.
Gold Evolution provides a platform for:
Gold prices are updated in real time using live market data. We do not guarantee any specific price or return on your gold holdings.
Gold purchases are made at our selling price, which is the live spot price of gold plus a markup, currently 14%. The spot price is sourced from our reference market data feed, and gold prices are updated in real time. The price you will pay is displayed to you before you confirm your order.
Payment. You may pay by PayNow to UEN 202443296N (Gold Evolution Pte Ltd), quoting the exact PayNow reference number provided in your purchase order, or by debit card. Card payments are debit-card only; credit cards are declined, which keeps purchases free from interest-based (riba) financing. We do not accept cash, cheques, cryptocurrency or any other payment method not offered within the Platform at the time of purchase.
Payment proof. For PayNow purchases you must upload a clear screenshot of your payment confirmation. Our system and team review payment proofs and credit your account upon verification, usually within 1 hour; card payments are confirmed instantly. Fraudulent, edited, or misleading payment proofs constitute a serious breach of these Terms and may result in account suspension and legal action.
Allocation and ownership. Gold is allocated to your account once your payment has been confirmed. Allocated gold is recorded against specific bar serial numbers in our inventory records, so your holdings correspond to physical gold that Gold Evolution already holds. When gold is allocated to you, ownership of that gold passes to you. Your gram balance is a record of the quantity of physical gold you own; it is not a sum of money, a deposit or a payment balance, and we do not pay interest on it.
Custody. We keep the gold allocated to customers at a secure third-party safe-deposit facility operated by Certis CISCO, in Gold Evolution's name. We hold that gold as custodian for the customers who own it and not for our own account. We do not sell, lend, pledge, charge or otherwise deal with gold allocated to customers, except to carry out your instructions (a sale back to us, a physical conversion or delivery) or where the law requires. You do not have a direct contractual relationship with the facility operator; your rights are against Gold Evolution under these Terms. We keep our physical gold at no less than the total grams recorded in all customers' accounts, and you may ask us for the current coverage ratio.
If Gold Evolution becomes insolvent. Gold allocated to customers is held for the customers who own it and is not Gold Evolution's own gold. In the event of Gold Evolution's insolvency, the value of the grams recorded in each customer's account will be determined by reference to the price of gold at the point of insolvency, and each customer will be reimbursed that value in accordance with applicable insolvency law. Nothing in these Terms gives you any priority or right that the law does not give you.
No transfer of grams. Your grams are personal to you. They cannot be transferred, assigned, gifted, pledged or charged to any other person or account (whether another customer or a third party), and they cannot be used as a means of payment. Grams can only be (a) held in your account, (b) sold back to Gold Evolution at our buyback price, or (c) converted into physical gold for delivery or collection. If you set gold aside for a child, a parent or a savings goal, this is a label inside your own account only: the gold remains yours, is held under your account, and does not belong to the child or parent.
If a customer passes away. We will deal with the holdings on the instructions of the executor or administrator of the estate and, where the customer has made known to their family and their executor that gold is a hibah (a gift), on the instructions of the family, once we have received the documents we reasonably require. Setting gold aside for a child, a parent or a savings goal in the app is only a label (see “No transfer of grams”) and is not by itself a will or a hibah. How an estate is distributed — under faraid for Muslim customers, or under the customer’s will and the applicable law for other customers — and whether a hibah is valid are matters for the family, the executor and their own advisers; we do not give legal or Shariah rulings. Because grams cannot be transferred between accounts, the holdings are settled either by a sale back to us at our buyback price, with the proceeds paid to the estate, or by physical delivery or collection of the gold. A beneficiary who wishes to hold gold with us may open their own account and purchase gold in the usual way.
Limits. The minimum purchase amount per transaction is S$50 and the maximum for a single purchase is S$20,000; for larger amounts please contact us. Gold Evolution may request additional documentation for large-value transactions in accordance with our AML/CFT obligations.
Cancellation. Once a buy order has been confirmed and payment submitted, orders cannot be cancelled. If payment is not received within the time specified in your order confirmation, the order will lapse and you will need to submit a new order at the prevailing price.
Where a physical bar or coin is out of stock, you may place a pre-order. A pre-order is structured as an agency arrangement (wakālah):
Gold Evolution buys back gold at our buyback price, which is currently 91% of the price at which we sell gold to customers at that moment. The buyback price is displayed to you before you confirm your sell request, and the price that applies to your sale is the buyback price at the time you submit (confirm) it. There is no minimum amount for a sell request.
Once your sell (buyback) request is approved, we aim to pay out on the same day, and always within a maximum of 2 business days. Proceeds are transferred to the bank account or PayNow details saved in your profile. It is your responsibility to ensure that your registered payout details are accurate and up to date. Gold Evolution is not liable for any delays or losses arising from incorrect details provided by you.
Once a sell request has been confirmed, it cannot be reversed or cancelled. The gold will be de-allocated from your account at the time of confirmation, and the buyback price is locked at that point.
When you submit a request to sell physical gold bars or coins that you own to Gold Evolution, you represent, warrant and undertake that:
You confirm this undertaking by ticking the required declaration on the sell-request form at the time of submission. This obligation survives completion of the payout. Gold Evolution may also recover any such amount from your account balance or set it off against other sums owed to you, and reserves its rights in respect of items that are misrepresented.
Subject to the conditions set out in this section, you may request physical delivery or collection of gold bars corresponding to your account balance.
Physical conversion requests are subject to a minimum gram threshold as specified in the Platform at the time of your request. This threshold exists because physical gold bars are manufactured in standard sizes and denominations. Gold Evolution reserves the right to revise the minimum threshold from time to time and will provide reasonable notice of any changes.
Physical conversion is subject to the availability of the specific bar denomination requested. Where stock of a particular denomination is unavailable, Gold Evolution will endeavour to accommodate your request with an alternative denomination of equivalent or greater weight, subject to your agreement.
Premium and delivery fee. When you convert your savings to a physical bar, the grams of gold are deducted from your savings balance. You pay a premium for each bar and one delivery fee for the whole request, shown to you before you confirm; these are paid separately and are not deducted from your gold balance. Shipping, handling, armoured courier and/or collection costs are covered by the delivery fee or disclosed to you before you confirm.
Physical conversion requests typically take 3 to 5 business days to process from the date of confirmed request, subject to stock availability, shipping logistics, and any third-party courier timelines. Gold Evolution is not responsible for delays caused by third-party couriers or force majeure events.
Risk of loss or damage to physical gold passes to you upon delivery to the courier or, in the case of collection, upon your collection of the gold from the designated collection point. We recommend that you obtain appropriate insurance for physical gold in your possession.
Physical gold redemption is also subject to:
Please review all transaction details carefully before submission. Once payment is submitted, a buy order cannot be cancelled (see Cancellation), and refund requests are considered on a case-by-case basis (see Refunds).
Gold prices fluctuate constantly. The value of your gold holdings may go up or down. Past performance is not indicative of future results.
Refunds may be considered on a case-by-case basis for failed transactions or system errors, and are given in full where a pre-order cannot be fulfilled. Contact us at hello@goldevolutionsg.com with your order reference.
A refund is an adjustment of the price of the gold transaction concerned: the gold concerned is reversed and the price paid is returned to the original payment method. It is not the return of a stored balance or deposit, because no money is held for you in your account.
If a payment is reversed, charged back or disputed with your card issuer or bank, the related gold purchase may be reversed and the gold concerned removed from your account, and we may recover any amount we are unable to recover in that way from sums owed to you.
Promotions, vouchers and other incentives are subject to the eligibility rules, expiry date and other conditions shown with them. A voucher reduces the amount you pay for a purchase; it is not money and cannot be exchanged for cash. We may withdraw or change a promotion at any time before you use it.
Our fee structure is summarised in the table below. The percentages marked “current” are our prices at the date of these Terms and can change; the price of a purchase or a sale is always displayed before you confirm it.
| Fee type | Amount / rate | Notes |
|---|---|---|
| Purchase price | Live spot price + 14% markup (current) | Applied to all purchases; included in the displayed purchase price |
| Buyback price | 91% of our selling price at that moment (current) | Applied to all sell requests; displayed before confirmation and locked when you confirm |
| Management fee | None | No ongoing account management or administration fees |
| Custody / storage fee | None | No fees charged for holding allocated gold in your account |
| Agent package | One-time purchase of 5 grams of gold (as gold savings or as a bar) | Applicable to agents only; any refund request is considered case by case (see Refunds) |
| Physical conversion | Premium per bar + one delivery fee per request | Shown before you confirm; the gold itself is deducted from your savings balance |
| Goods and Services Tax (GST) | 0% | Investment-grade gold is exempt from GST in Singapore under the GST Act; no GST is charged on gold transactions |
Investment-grade gold (purity ≥ 99.5%) is GST-exempt in Singapore. All gold transactions on the Gold Evolution platform qualify for this exemption. No GST is charged on purchases, sales, or physical conversions of gold through our Platform.
Current fee structures, transaction minimums, and pricing are displayed within the Platform. We reserve the right to update our fees with 14 days' notice provided via email and in-app notification. Continued use of the Platform after the effective date of a fee change constitutes acceptance of the new fees.
Gold Evolution operates a referral programme through which existing members ("Agents") can refer new members using a unique referral code.
Before using our Platform, you should carefully consider the following risks:
The price of gold fluctuates continuously in response to global market conditions, including economic data, geopolitical events, currency movements, and supply and demand dynamics. The value of your gold holdings may increase or decrease, and you may be able to sell your gold back for less than the price you paid for it. Past performance is not indicative of future results.
Like all technology platforms, our Platform may experience scheduled maintenance, unscheduled outages, or technical failures that render it temporarily unavailable. During any period of Platform unavailability, you will not be able to execute buy or sell orders. Gold Evolution is not liable for any losses arising from your inability to transact due to Platform downtime, provided we take reasonable steps to minimise disruption.
The regulatory environment for precious metals dealers and digital platforms in Singapore may change. New laws, regulations, or guidance from MinLaw, MAS, or other authorities could affect our ability to offer certain services, impose additional compliance requirements, or alter the terms on which we operate. We will make reasonable efforts to adapt to regulatory changes and to notify you of any material impact on your account or our services.
Gold Evolution is not a licensed financial adviser under the Financial Advisers Act 2001, and nothing on our Platform, in our communications, or in these Terms constitutes financial advice, investment advice, or a recommendation to buy or sell gold or any other asset. Any decision to purchase, hold, or sell gold through our Platform is made entirely at your own discretion and risk. If you require financial advice, you should consult a licensed financial adviser.
The Platform is provided on an "as is" basis. We make no warranties, express or implied, regarding:
We are not a licensed financial adviser. Nothing on this Platform constitutes financial, investment, legal, or tax advice.
By using the Platform, you agree that you will not engage in any of the following prohibited activities:
All intellectual property rights in the Platform, including but not limited to the software, source code, algorithms, database structure, user interface design, graphics, logos, trade marks, service marks, trade names, written content, and any other materials made available through the Platform, are owned by or licensed to Gold Evolution Pte Ltd and are protected by applicable Singapore and international intellectual property laws.
Subject to your compliance with these Terms, Gold Evolution grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial purposes in accordance with these Terms.
You must not:
Any feedback, suggestions, or ideas you provide to us regarding the Platform may be used by us without any obligation to compensate you.
To the maximum extent permitted by applicable Singapore law, Gold Evolution and its directors, officers, employees, agents, and service providers shall not be liable to you for any:
Where liability cannot be excluded by law, our total aggregate liability to you for all claims arising out of or in connection with your use of the Platform or these Terms (whether in contract, tort, statute, or otherwise) shall be limited to the total value of your Gold Evolution account balance at the time the relevant claim arises.
Nothing in these Terms excludes or limits our liability for:
You acknowledge that the limitations of liability set out in this section reflect a fair and reasonable allocation of risk between you and Gold Evolution, and that Gold Evolution would not provide the Platform at the current fee levels without these limitations.
You agree to indemnify, defend, and hold harmless Gold Evolution Pte Ltd and its directors, officers, employees, agents, affiliates, and service providers from and against any and all claims, demands, actions, proceedings, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
Gold Evolution reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defence of any such claim and not to settle any such claim without our prior written consent.
Gold Evolution may suspend or terminate your account and your access to the Platform at any time, with or without prior notice, if:
Upon termination for cause, we reserve the right to freeze your account and gold holdings pending investigation and/or legal proceedings.
You may request to close your Gold Evolution account at any time via your Profile page in the app or by contacting us at hello@goldevolutionsg.com. Account closure is subject to:
Before account deletion, you must sell back or take physical delivery of any remaining gold holdings (grams cannot be transferred to another account). We will process deletion requests within 30 days, subject to our data retention obligations.
Upon termination of your account, your right to access and use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 10, 11, 12, 13, 14 and 16) shall continue to apply following termination. Gold Evolution will retain your personal data for the periods required by law as described in our Privacy Policy.
If you are unhappy with our service, please tell us first at hello@goldevolutionsg.com or on WhatsApp at +65 8335 8410, giving your name or GE number and what happened. We aim to acknowledge your complaint within 2 business days (see Section 20), look into it, and reply with what we found and what we propose to do. If you are not satisfied with our reply, write to us again at the same email address with the subject "Complaint escalation" and a more senior member of our team will review it. If the matter is still not resolved, the steps below apply.
In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the Platform (including any dispute regarding the validity, interpretation, performance, breach, or termination of these Terms), the parties shall first attempt to resolve the dispute through good-faith negotiation. You should submit any dispute in writing to hello@goldevolutionsg.com, setting out clearly the nature of the dispute and the resolution you are seeking. Gold Evolution will acknowledge your dispute within 5 business days and endeavour to provide a substantive response within 20 business days.
If a dispute cannot be resolved through good-faith negotiation within 30 days of the written submission (or such longer period as the parties may agree in writing), either party may refer the dispute to mediation administered by the Singapore Mediation Centre ("SMC") in accordance with its Mediation Rules for the time being in force. The language of the mediation shall be English. The parties shall share the costs of mediation equally unless the mediator directs otherwise.
If mediation is unsuccessful or either party elects not to pursue mediation, any unresolved dispute shall be finally determined by the courts of Singapore, to whose exclusive jurisdiction the parties hereby irrevocably submit. You waive any objection to the courts of Singapore on grounds of inconvenient forum or otherwise.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore, without regard to any conflict of law principles that would require or permit the application of the laws of any other jurisdiction.
We reserve the right to update these Terms at any time. When we make material changes, we will notify you via email and display a notice in the app at least 14 days before the changes take effect.
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Gold Evolution with respect to the Platform and supersede all prior and contemporaneous agreements, representations, and understandings relating to the same subject matter.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible, without affecting the validity or enforceability of the remaining provisions.
No failure or delay by Gold Evolution in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision.
You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without the prior written consent of Gold Evolution. Gold Evolution may assign these Terms or any of its rights and obligations under them at any time without notice to you, including in connection with any merger, acquisition, corporate restructuring, or sale of assets.
For any questions, complaints or notices under these Terms, please contact:
We aim to respond to all enquiries within 2 business days.